Title: Customer Service Representative (CSR)
Reports To: Nursery
Sales Manager
Department: Nursery Sales
Company Summary
Agrecol is a Wisconsin native
plant nursery that grows and supplies native plant materials to local and
regional conservation agencies, non-profit organizations, nurseries, and
landscapers. Our nursery owns and operates
500+ acres of native seed production fields and 150,000 square feet of
greenhouse space offering over 300 species.
Collectively as a company, we are a group of environmentally conscious
individuals, and our staff is personally committed to a more sustainable
future. In line with its socially
responsible practices, Agrecol provides a friendly, diverse, and accepting work
environment for its staff. We strive for a healthy work culture that mirrors
the good work we do for the planet and ecosystems we are a part of.
Position
Summary
CSRs are part of our
Nursery Sales Team and provide our customers with excellent communication,
sales, and product support. Nursery Sales team members experience many facets
of the business, with opportunity to cross-train, and develop focused skill
sets which lead to quick career growth within this environmental industry.
Duties
and Responsibilities
·
Answer and direct incoming phone calls
and customer emails
·
Greet walk-in customers and order pick
up customers
·
Provide customers with professional communication
·
Proficiently quote order requests and
project needs
·
Enter and process customer sales orders
·
Schedule and confirm orders and
deliveries
·
Provide clients with accurate product
knowledge and support
·
Gather, maintain, and verify customer
information
·
Provide support for inside and outside
sales team members
·
Processing online orders for website sales
and system updates
·
Office filing and organization
·
Complete ad hoc projects, tasks, and
reporting as directed
Minimum
Qualifications of Candidate
·
1+ years of customer service in an
office environment or equivalent inside sales experience
·
Experience with Sage 100 software or
equivalent ERP accounting/inventory software
·
Proficient use in Microsoft Office,
including Outlook and Excel
·
Familiarity with native plants or landscaping
would be a distinct advantage
Characteristics
·
Customer service focused (i.e.,
generating accurate and timely results and effectively and timely communicating
to customers, team members, and management)
·
Self-motivated and goal-orientated
Benefits
Job
Type: Full-Time
Schedule: Monday – Friday, 8am - 4:30pm
Insurance: We offer the following insurance opportunities:
Dental, Health, Vision, and Life
401(k): We offer a competitive 401(k) plan
Location: Our office is located just outside of Evansville, surrounded by
native prairie and farmland, a beautiful backdrop for your commute.
Dress: Our office dress code is
casual. Most employees wear jeans and sweaters to the office and depending on
the day, will dress business casual if needed.
Physical
Demands and Work Environment
·
Work is primarily sedentary, often
sitting for prolonged periods of time with occasional standing, performed in an
office environment with occasional work being done in storage facilities
conducting inventory counts.
·
Must be able to lift and move up to 25
pounds.
·
Ongoing daily use of computers and
telephone.
·
Walk, sit, stand, bend, climb, and use
hands to finger, handle, or feel objects, tools, or controls; reach with hands
and arms; balance; stoop; talk, hear, read, count, and write.
·
Specific vision abilities required by
the job include close vision, distance vision, color vision, peripheral vision,
depth perception, and the ability to focus.
·
Personal/Physiological: Interaction with
people, working around people, planning of activities, making judgements in
emergency situations, frequent changes in duties and volume of work,
intra-organizational communication.
·
Low to moderate noise level consistent
with an office environment with occasional higher noise level. Must be able to
work with frequent interruption.
Please send resume to [email protected]